1. Introduction
Welcome to SPendora Mall (“we,” “our,” “us”). These Terms and Conditions govern your use of our website and the purchase of products from our site. By using our website and placing an order, you agree to these Terms and Conditions in full.
2. Use of Our Website
You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
3. Orders and Payments
All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time. Payments must be made at the time of ordering using the payment methods available on our website.
4. Pricing and Availability
All prices are subject to change without notice. We endeavor to ensure that all pricing information on our website is accurate, but occasionally errors may occur, and prices may be incorrect. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
5. Shipping and Delivery
We ship to various locations. Shipping and delivery times may vary based on your location and the availability of products. We are not responsible for delays caused by external factors such as customs clearance or postal delays.
6. Return Policy
Our return policy is detailed on our Return Policy page. Please refer to it for information on eligibility, the return process, shipping costs, refunds, exchanges, video recording requirements, and handling damages caused by logistics.
7. Video Recording Requirement
For a smooth return process, customers must record a video of the package as it is opened. This video should clearly show the unopened package, the unboxing process, and the condition of the item(s) received. The video will help verify the condition of the item(s) and process any damage claims.
8. Damages Caused by Logistics
If you receive a damaged item, contact our customer service team immediately with your order number, a description of the damage, and the required unboxing video. Provide clear photos of the damaged item and packaging. Our team will assess and provide further instructions.
9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of SPendora Mall or its content suppliers and is protected by international copyright laws. Unauthorized use of this content is strictly prohibited.
10. Limitation of Liability
We shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of or inability to use our website or products. This includes, but is not limited to, reliance on any information obtained from us or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance.
11. Changes to Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms and Conditions regularly.